. We’ve written this to be clear and readable — not just legal boilerplate.
Helpz (“Helpz”, “we”, “us”, “our”) is a personal AI coaching platform designed for adults with ADHD, operated in the United States.
This Privacy Policy explains how we collect, use and protect your personal information when you use our website and app.
We do not use your coaching conversations to train AI models. We do not sell or share your data with third parties for marketing purposes.
Helpz uses AI technology powered by Anthropic (Claude) to generate coaching responses. When you send a message, it is processed by Anthropic's API. Anthropic's privacy policy applies to this processing and can be found at anthropic.com/privacy.
Conversations are used solely to generate coaching responses. They are not used to train AI models, and are not shared with third parties beyond what is necessary to provide the service.
We share your information only with trusted third-party service providers who help us operate the platform. These providers handle functions including:
All providers are contractually required to handle your data securely and in accordance with applicable privacy laws. We do not sell your data to any third party.
We retain your account data for as long as your account is active. If you cancel your subscription, your account data (points, badges, progress) is retained so you can return at any time.
If you request account deletion, we will delete your personal data within 30 days, except where we are required by law to retain certain records.
We use industry-standard security measures to protect your personal data, including encrypted data transmission (HTTPS), secure password hashing, and access controls on our databases. We do not store full payment card details — all billing is handled by Stripe, a PCI-compliant payment processor.
In the event of a data breach that affects your personal information, we will notify affected users within 72 hours of becoming aware of the breach, where required by applicable law.
Depending on your location, you may have the right to:
To exercise any of these rights, email us at helpz.com/support. We will respond within 30 days.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at helpz.com/support.
We do not respond to browser Do Not Track signals as there is no industry-standard interpretation of such signals. We do not track users across third-party websites.
We use essential cookies to keep you logged in and remember your preferences. We do not use advertising or tracking cookies. You can disable cookies in your browser settings but this may affect app functionality.
We may update this policy from time to time. We will notify you of significant changes by email or in-app notification. Continued use of Helpz after changes are posted constitutes acceptance of the updated policy.
For all privacy and support enquiries: helpz.com/support
Helpz is a personal AI coaching and productivity tool designed to support adults with ADHD. It is operated by Helpz (“we”, “us”, “our”).
You must be at least 18 years old to use Helpz. By creating an account you confirm that you meet this requirement. We reserve the right to terminate accounts that we believe belong to users under 18.
New accounts receive a 7-day free trial with full access to Helpz features. No credit card is required to start. At the end of the trial period, continued access requires a paid subscription.
All paid subscriptions automatically renew at the end of each billing period until cancelled. You can cancel anytime — no questions asked, no cancellation fee.
To cancel your subscription: open the app › tap your profile icon › Billing & plan › scroll to the bottom › Cancel subscription. Cancellation takes effect at the end of the current billing period — you retain full access until then. You will not be charged again after cancellation takes effect.
Need help cancelling? Email us at helpz.com/support and we’ll sort it within 24 hours.
Helpz does not provide prorated or partial refunds prior to the renewal period.
You agree not to use Helpz to:
We reserve the right to suspend or terminate accounts that violate these terms without notice and without refund.
All content, design, code and materials on Helpz are owned by us or our licensors. You may not copy, reproduce or distribute any part of the service without our written permission.
Content you create within the app (your messages, goals, wins) remains yours. By using the service you grant us a limited license to process this content to provide the coaching service.
Coaching responses are generated by AI and are for general productivity and wellbeing support only. They do not constitute medical, psychological, legal or financial advice.
We aim to maintain high availability but do not guarantee uninterrupted access to the service. We may perform maintenance, updates or experience outages from time to time. We will notify users of planned downtime where possible.
To the maximum extent permitted by law, Helpz is provided “as is” without warranties of any kind. We are not liable for any indirect, incidental or consequential damages arising from your use of the service.
Our total liability to you for any claim arising from your use of Helpz shall not exceed the amount you paid us in the 12 months preceding the claim.
No Liability for User Content: Helpz is not responsible for content submitted by users. We are not liable for any harm resulting from content posted, shared, or communicated through the service by any user. Pursuant to Section 230 of the Communications Decency Act (and equivalent legislation in applicable jurisdictions), Helpz is not the publisher or speaker of user-generated content and shall not be held liable for such content.
No Liability for Third-Party Actions: We are not liable for any actions taken by law enforcement or other authorities as a result of content you submit to the service, including content that is reported pursuant to our legal obligations.
Indemnification: You agree to indemnify, defend, and hold harmless Helpz, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the service, your violation of these Terms, or your violation of any rights of a third party.
Our AI coaching system is designed to redirect conversations involving crisis, anger, or distress toward constructive support. However, the AI is not a law enforcement tool and cannot guarantee detection of all harmful content. Users are solely responsible for the content they submit.
If you become aware of content on Helpz that involves a credible threat of harm or illegal activity, please report it immediately to helpz.com/support.
Abuse disclosures: If you disclose ongoing abuse (physical, emotional, or sexual) to yourself or another person through the platform, our AI coach is designed to provide supportive responses and direct you to appropriate resources. Helpz does not proactively report such disclosures to authorities, but we encourage you to contact emergency services (911) or the National Domestic Violence Hotline (1-800-799-7233) if you are in danger.
Helpz cooperates fully with law enforcement requests and legal processes. We reserve the right to disclose user information and conversation content to authorities where required by law or where we reasonably believe disclosure is necessary to prevent harm.
You may close your account at any time. We may suspend or terminate your account if you violate these terms or if we discontinue the service, with reasonable notice where possible.
Upon account deletion, your personal data will be removed within 30 days in accordance with our Privacy Policy.
We may update these terms from time to time. We will notify you of significant changes by email. Continued use of the service after changes take effect constitutes acceptance of the updated terms.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
Dispute resolution: In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If negotiation fails within 30 days, disputes shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall take place in the United States.
Class action waiver: You agree that any dispute will be resolved on an individual basis only. You waive any right to participate in a class action lawsuit or class-wide arbitration.
Exception: Either party may seek emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.
Helpz is an AI coaching platform, not a licensed clinical or therapeutic service, and is not a mandatory reporter under state mental health or child protection statutes. We are not obligated to proactively report user conversations to authorities.
However, we will cooperate fully with valid law enforcement requests and legal processes. We reserve the right — but not the obligation — to report content to appropriate authorities where we reasonably believe there is an imminent risk of serious harm to any person.
CSAM exception: Federal law (18 U.S.C. § 2258A) requires us to report any apparent violations involving child sexual abuse material (CSAM) to the National Center for Missing and Exploited Children (NCMEC). This is a non-negotiable legal obligation that applies regardless of platform type.
You are solely responsible for the content you submit. We are not liable for any actions taken by authorities as a result of content you submit.
For all terms and support enquiries: helpz.com/support